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Do you have teams to assign to different projects? Do you have technicians who need to visit customers to perform repairs or maintain equipment?
Do you have a call center and need to ensure proper support case tracking?
The Silicon-ioi ERP system features multi-resource scheduling that lets you view the status of work assignments at a glance in a dynamic calendar.
Multiple view types provide a clear overview and allow you to make adjustments by simply moving tasks and appointments around.
Schedules for teams, operators, and sales reps, organized by geographic area and skill set, along with views for service vehicles and meeting rooms, give you instant availability.
Options for confirming appointments within fixed or flexible time slots (e.g., “Our technician will visit between 10:00 AM and 2:00 PM”) are tailored to support and repair services.
Emails or text messages can be automatically sent upon confirmation or, for example, the day before the appointment.
Technicians and consultants using the mobile app can view the schedule of assignments, details, and attached technical documents.
Selecting an assignment starts the timer for that task. During the assignment, the technician can add information, such as photos.
The customer can sign and comment on the service report. The technician can adjust the service times and mileage.
The billing engine generates all the invoices to be issued. These may or may not require manager approval.
Without needing the mobile app, operators can directly record processing times and close support tickets and project milestones in the multi-resource calendar.
Service Level Agreements (SLAs) associated with different clients are also taken into account when tracking support tickets using the multi-resource calendar.
Do you have a call center and need to ensure proper support case tracking?
The Silicon-ioi ERP system features multi-resource scheduling that lets you view the status of work assignments at a glance in a dynamic calendar.
Multiple view types provide a clear overview and allow you to make adjustments by simply moving tasks and appointments around.
Schedules for teams, operators, and sales reps, organized by geographic area and skill set, along with views for service vehicles and meeting rooms, give you instant availability.
Options for confirming appointments within fixed or flexible time slots (e.g., “Our technician will visit between 10:00 AM and 2:00 PM”) are tailored to support and repair services.
Emails or text messages can be automatically sent upon confirmation or, for example, the day before the appointment.
Technicians and consultants using the mobile app can view the schedule of assignments, details, and attached technical documents.
Selecting an assignment starts the timer for that task. During the assignment, the technician can add information, such as photos.
The customer can sign and comment on the service report. The technician can adjust the service times and mileage.
The billing engine generates all the invoices to be issued. These may or may not require manager approval.
Without needing the mobile app, operators can directly record processing times and close support tickets and project milestones in the multi-resource calendar.
Service Level Agreements (SLAs) associated with different clients are also taken into account when tracking support tickets using the multi-resource calendar.
