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3CX is one of the world’s leading providers of digital telephony (PABX) and cloud-based phone solutions, with a strong presence in Europe.
Silicon ioi provides a powerful 3CX connector with an extensive range of features designed to improve both team efficiency and the quality of service delivered to your customers.
In addition to the standard call management features integrated directly into Silicon ioi, the connector can automatically display the relevant customer or supplier record when an incoming call is received. Your team therefore has immediate access to all the information they need about the caller.
They can also view the customer’s current situation in real time, including contract status, overdue payments, financial information and other relevant data available within the ERP.
With a single click, a support ticket can be created directly from the call. This significantly simplifies the process of registering and following up customer support requests.
Customer and supplier records also provide access to the complete history of incoming and outgoing calls, including successful and unsuccessful calls. In addition, users can access the conversation summary generated by the 3CX phone system.
Built-in analysis tools enable call scoring and monitoring, helping you identify areas for improvement and support your teams in continuously enhancing the quality of customer interactions.
The development tools included with Silicon ioi also allow you to customise ERP interfaces and behaviour, creating clear, simple and efficient workflows tailored to your organisation.
The extensive range of features and seamless interaction between the Silicon ioi ERP and 3CX telephony enable your company to take full advantage of digital communications while improving operational efficiency.
This connector is a particularly valuable option for bringing your business closer to its customers in an increasingly digital world. Implementation is quick: within just a few hours, your teams can already start handling advanced call scenarios.
The 3CX connector is available from version 16 of the Silicon ioi ERP.
3CX is one of the world’s leading providers of digital telephony (PABX) and cloud-based phone solutions, with a strong presence in Europe.
Silicon ioi provides a powerful 3CX connector with an extensive range of features designed to improve both team efficiency and the quality of service delivered to your customers.
In addition to the standard call management features integrated directly into Silicon ioi, the connector can automatically display the relevant customer or supplier record when an incoming call is received. Your team therefore has immediate access to all the information they need about the caller.
They can also view the customer’s current situation in real time, including contract status, overdue payments, financial information and other relevant data available within the ERP.
With a single click, a support ticket can be created directly from the call. This significantly simplifies the process of registering and following up customer support requests.
Customer and supplier records also provide access to the complete history of incoming and outgoing calls, including successful and unsuccessful calls. In addition, users can access the conversation summary generated by the 3CX phone system.
Built-in analysis tools enable call scoring and monitoring, helping you identify areas for improvement and support your teams in continuously enhancing the quality of customer interactions.
The development tools included with Silicon ioi also allow you to customise ERP interfaces and behaviour, creating clear, simple and efficient workflows tailored to your organisation.
The extensive range of features and seamless interaction between the Silicon ioi ERP and 3CX telephony enable your company to take full advantage of digital communications while improving operational efficiency.
This connector is a particularly valuable option for bringing your business closer to its customers in an increasingly digital world. Implementation is quick: within just a few hours, your teams can already start handling advanced call scenarios.
The 3CX connector is available from version 16 of the Silicon ioi ERP.
